Support

Stuck on a level or spotted a bug? We'd love to help you get back on the ice.

Contact the team

The fastest way to reach us is by email. Tell us your device, iOS version, and what happened.

✉️ quickmoodigital@gmail.com
We usually reply within 2–3 business days.

Frequently asked questions

How do I play?

Drag anywhere and release to make your penguin hop toward that spot. Your goal each level is to:

  • Rescue the lost chicks and bring them to the nest,
  • Feed them by fetching fish from the sea,
  • Escort each one down to the water for a swim.

Watch your heat bar — stay in the shade, the sea, or on ice so you don't overheat!

Is the game free? Are there ads or in-app purchases?

Frostfin Express is free to play. The current release contains no ads or in-app purchases. Optional ads or purchases may be added in a future update; the App Store listing and privacy policy will be updated before they become available.

Which languages are supported?

Frostfin Express supports English and Turkish. Open Settings → Language and choose either 🇬🇧 English or 🇹🇷 Türkçe. New installations start in English.

My progress disappeared / how is my progress saved?

Your progress is saved automatically at the start of every level, and stored locally on your device. If you leave the game, tap Continue on the main menu to resume from where you were.

Progress can be lost if you delete and reinstall the app, or if you tap Reset Progress in Settings. Because everything is stored on-device, we cannot restore lost progress remotely — but we're happy to help troubleshoot.

How do I earn shells faster?

Shells come from collecting shells on the beach, completing missions, escorting chicks, defeating boss levels, and finding hidden golden chicks. Choosing the Risky Path at the start of a level doubles shell rewards — if you can survive it!

What are penguin skins and how do abilities work?

In the Shop's Penguins tab you can buy skins that each grant a passive ability for your whole run:

  • 🔥 Fire — heats up 30% slower in the sun
  • 🌑 Shadow — cools 40% faster in the shade
  • ❄️ Ice — full control on ice + faster cooling
  • Lightning — +25 jump range
  • 👑 Gold — earns extra shells
When do bosses appear?

A boss (the Giant Crab) appears every 5th level. It can't be defeated — you outrun it while completing your deliveries. Clear the level to send it packing and earn a bonus.

The game crashed or something looks wrong. What should I do?

Sorry about that! Please email us at quickmoodigital@gmail.com with:

  • Your device model (e.g., iPhone 15),
  • Your iOS version,
  • What you were doing when it happened,
  • A screenshot or screen recording if possible.

The more detail you share, the faster we can fix it.

Do you collect my data?

The current release does not ask you to create an account, build a personal profile, run analytics, or track you. Your progress and settings are stored only on your device. See our Privacy Policy for the current details and any future changes.